Return Policy
If your order was lost or damaged in transit
Please let us know as soon as possible. We will credit your account with us, refund you, or reship all or part of the order, as appropriate.
If the order was damaged, keep the packaging! We may need it to file for insurance on the package; it may be difficult to refund you if we aren't able to process our claim.
Order problems: wrong item, missing item, or misgraded item
Please notify us of the problem via email at service@mycomicshop.com within 30 days of receipt. If we need you to return the item, we will reimburse you for basic ground shipping. Once we have authorized your return, please ship promptly. Upon receipt of the return, we will refund you, credit your account, or ship a replacement item at our discretion. If the return is due to an item we agree was misgraded, or other error on our part, we can compensate you for your return shipping costs via basic ground shipping.
To receive prompt credit to your MyComicShop account or a refund to your credit card, please include a copy of the original invoice provided with your order. Items returned without a copy of the original invoice may experience delays in processing. Items returned without authorization may incur a 25% restocking fee, deducted from the value of the refund.
If you are an international buyer using a US-based freight forwarding service, please notify us of any problems with your order promptly within 7 days of receiving the order from your shipping service, within a maximum of 11 weeks after we shipped your order.
If you have purchased an item in error
Please let us know within seven days of receipt. We will ask you to return it to us and refund you for the purchase price of the item (without shipping), less a 25% restocking fee. We will not reimburse you for your shipping.
CGC, CBCS, and PSA graded items are not returnable
CGC, CBCS, and PSA graded items are not returnable.
When buying comics graded and encased by CGC, CBCS, or PSA, please closely inspect the large, high resolution cover images we provide. When purchasing a third-party graded comic you are accepting ownership of the comic at the grade assigned by the certification company. We refuse to accept returns of slabbed items because you disagree with the grade assigned by the third-party grader.
Buyer expectations for CGC, CBCS, and PSA case flaws and defects
All slabs will be structurally sound and will preserve the original third-party grading company's guarantee that the comic inside is protected and has not been tampered with. Cosmetic defects including scratches (small or large) and scuffs (small or large) may be present and are not grounds for returning an item. Some small amount of cracking to the plastic of a slab may occasionally be present, but only if it is minor and does not compromise the structural integrity of the slab and its protective purpose. Slabs may not be returned due to Newton rings or other cosmetic issues related to the manner in which light diffracts between layers of plastic in the slab. A buyer who is dissatisfied with the condition of a case may submit the item to the third-party grading company to be reholdered, but any reholder will be performed at the buyer's expense.
Buyer responsibility when submitting purchased comics to CGC, CBCS, or PSA
After your order arrives, you have up to 30 days to notify us of any problems if you would like to return it. If you choose to submit a comic purchased from us to be graded by CGC or CBCS or PSA, we do not offer any refunds or credits if the comic receives a lower grade than what we assigned, although the chances of that happening are very low. The vast majority of items purchased from us would receive a grade from the third party grading company equal to our assigned grade or higher.
We do make one exception for restoration. If you purchase a comic from us that we have not listed as being restored, and after getting it graded by CGC or CBCS or PSA they identify the comic as having restoration, we will accept a return of that comic even past the usual time limit for returns.
If you wish to sell a book back to us
Any time you sell us a comic via our online buying system it will be graded fresh, independently of whatever grade it may have originally been assigned if you previously purchased the item from us. We make no guarantee that we will buy an item back at the same grade it was originally listed at. However, we do guarantee that any item we purchase from you will then be listed for sale at the same grade assigned when we bought it from you.
No returns on redeemed digital content
If a publisher includes a redemption key for online content with a comic, we will not accept the item for return if the content has already been redeemed. (Put more plainly, if you peel the sticker off a newly-released comic to reveal the code, we won't accept a return on that item.) Please see our grading terms for more information about digital codes included with books; many books we might sell with the code previously redeemed, and those would be returnable.
We also cannot take responsibility or grant a refund if the publisher chooses not to redeem your code, for whatever reason.
