Customer Feedback

You can reach us at service@mycomicshop.com

View by feedback type: All Feedback, Buyers, Sellers, Our Service, Selection

Our Service

Thanks for the online credit! I didn't even realize you owed me!!! You are the most honest company in America. No Enron story here!! James
— James L., Ocenside, NY

You guys are great! My third order arrived today and your customer service is beyond anything I have experienced. I have not ordered from any other online comic site since I received my first order from you, and I plan on no longer using E-bay to get back issues. Your service and the way you treat your customers has drawn me from those two sources that I have been using for years. Thanks and I hope your team realizes they really are making a difference in what they do. Thanks for keeping the comic book world fun and accessible for both readers and collectors.
— Joe M., High Ridge, MO

Dear Buddy, Thank you for your prompt handling of the lost mail situation. Looking forward to doing business with Lone Star in the future. It was very refressing to actually have a live person--and that person being you--answer the phone when I called. lol. I've had to make calls to a number of company's in the last couple of weeks; it's really tedious to go through the automated voice thingy. A live voice was very welcome.
— Ross R., Philadelphia, PA

I have wholeheartedly been impressed with your overall selection and timeliness in response to the few issues I have had. I appreciate your follow up and want to assure you of my on-going patronage in the future. Thank you for your time and consideration.
— John P., Jacksonville, FL

I appreciate the quick response. I have just ordered Secret Wars nos. 2 and 8 in "very fine" condition. However, I did not enter your instructions to have the shipping charge removed, and would like to briefly explain why. First, I overreacted to the fact that these two issues were not initially available, due in large part to an inherent inability to take disappointment, even on a small scale, very well. Apologies for that. More importantly, your quick response and offer to remove the shipping charges on the second order, contrary to your standing policy, more than confirmed that the glowing reviews posted on your website are accurate. After having several experiences with on-line purchasing that ranged from slightly annoying to otherworldly frustrating, it is a distinct pleasure to do business with mycomicshop.com. I have found it rare that an on-line retailer responds at all to inquiries, rarer still that such response comes quickly, almost unheard of that the response comes from any identifiable person (let alone someone with "Manager" in their title), and frankly have never been the beneficiary of an exception to store policy. After all of that, I just didn't have the heart to go cheap on the $4.25 shipping. So, in a long-winded sort of way, I am saying thanks and that you have definitely gained yet another in what appears to be a long line of dedicated customers.
— Chance H., Madison, WI

The first order i got was almost perfect! I called about my "problem" and you guys were quick to fix it. Excellent service and comics in great shape! This site is going to be a regular!
— Yousif B., Bloomington, IN

AWESOME customer service! On my last order, one of the items was missing. I called and the item was shipped out right away with no questions asked. THANKS!!!
— Jared L., Vernal, UT

I just wanted to let you guys know how great of a store I think you guys are. My subservice shipment had one item that was wrong, and a replacement was sent out immediately. Thanks so much, and I'll definitely continue to shop here for my comics!
— Cindy R., Hillside, NJ

Thanks guys! Keep up the great customer service!
— Richard R., LSC, TX

I found 90% of what I wanted in your Megastore Section, and put what I didn't find on the want list. It's nice to know that if I get behind a few months I can almost always get caught completely up at anytime. As I have said since I began using this service in April of 2003 you guys are fantastic to deal with. Thank You.
— Timothy V., Jacksonville, IL

Thanks for taking the time to answer my email question!
— Erinn P., Greensboro, NC

Thanks for the reliable service!
— Kevin W., Corbin, KY

Thanks guys. Your service and selection is ULTIMATE.
— Juan G., Alfred Station, NY

Thanks very much! Really appreciate your smooth efficiency (both online & phone) and helpful, friendly staff. A pleasure to do business with you!
— Catherine V., San Francisco, CA

I have been using your site/company for the last couple of months. The service, site set-up, fast delivery, and selection has been outstanding. I would highly recommend y'all to any and everyone.
— John B., Clarksville, TN

You guys are great! I had a small mix-up on my last order, but you fixed it immediately with no hassle. I really appreciated the service.
— Scott M., Oakdale, MN

You have some great people working at the Ft.Worth store. They make it fun to visit and always happy to help. Thanks for your time.
— Mike S., LSC, TX

Your employees are very helpful.
— Mark M., LSC, TX